MR PRICE SIMCARD AND AIRTIME CANCELLED 12 JULY 2024 STILL BEING BILLED EACH MONTH ON STATEMENT. NO CREDIT NO RESPONSE NO FEEDBACK

I am now laying a complaint with the Ombudsman. I have had enough. Mr Price have not contacted me. I have send several emails without getting any feedback or a response. On 12 July 2024 I cancelled a simcard with airtime via email and received feedback from Gcobisa Mafeka on the 12th stating that they received my request to cancel simcard and airtime which did not happen 7 months later yet on my Statements I get billed R99 per month for a simcard I do not use and airtime I do not receive. I should be credited R700 on my account as I have been charged for the past 7 months yet again for February 2025 I CANCELLED THIS SIMCARD AND AIRTIME 7 MONTHS AGO. When I opened my account I was approved for R3000. I have paid off more than a R1000 on this account yet statements shows that my outstanding balance are R2500 and on this incorrect amount R700 should also be credited. You just dont get any response from Mr Price. On the 24th of January 2025 I wrote a review here and Mr Price responded that someone will be in contact and investigating. Its the 28th of January 2025 no one has contacted or emailed me. I am appalled by this service. Think twice before applying for a account at Mr Price. The Customer Care Service is not available. They just send you emails saying it will be escalated. Someone will contact you that is where it ends.