Mr Price should change its name to Mr Pricey!

I placed an online order on the 23rd of July 2021. I selected click and collect at a MRP Store close to home. The stipulated delivery time says 4-6 days. On Sunday, the 1st of August 2021 I used the Whatsapp service to find out where my order is and if it would be delivered by Tuesday as that is the cut off - I chatted to an agent named Berlin who was very rude and told me that the order could not be sent to my chosen store as the store was closed down after the recent unrest. I was irritated and asked why I was not notified of this as my order would now be further delayed. He asked me to choose another store and i chose Pavillion. On Tuesday, the 3rd of August I again spoke to an agent of MRP via its Whatsapp platform. I was advised that my order was still not delivered. Before I could respond the agents (which seems to be the norm) end the chat. I was forced to call into the call centre- spoke to Zamaswzi he called me back and told me that the order was en route to Pavillion and that I should go in tomorrow (the 4th) to collect. On the 4th of August 2021 I again chatted to an agent Lungile via Whatsapp to ensure that the order was in fact delivered, as promised. Lungile said my order was delivered to the original store. I was astonished and informed her that I was advised that the store was closed. She asked again said the order was saying delivered to the original store and asked me if I knew whether the said store was in fact closed. I told her that i do not work for MRP and that I would not know and further that she as a representative of MRP should know or be able to ascertain. She ended the chat, forcing me to again call in. I called in and spoke to a Nicollette. She had informed me that the order does state that it was delivered to the closed store and not Pavillion. I told her that this is now unacceptable and that if it is not delivered to Pavillion by cob today, the 4th of August 2021. I would cancel and expect an immediate refund. She asked me to hold on while she tried to check. In that time I was advised to actualy cancel the order as she could not ascertain from the couriers as to where the order was. She was extremely empathetic requested that I provide proof of payment in order to request a cncacellation and refund. I had to obtain the transaction from my account and forward to her via email. I received a response saying that cancellation was requested. I sent a follow up email today checking as to whether my cancellation was in fact action as i was advised that it will take 48 to 72hrs to refund. I have not heard from anyone, and I was hoping to actually try and purchase the items from a store using my refund. I again tried to get an update using MRP's whatsapp line- and the order is still reflected as shipped. I find the service received from MRP and its agents to be extremely unprofessional, rude and lacking and I have had to expend time and waste calls to find out the status of my order/refund.