Mr Price Short Delivery

It is very unfortunate that in order for things to be resolved, one has to resort to Hello Peter. I placed an order via the app and there was a short delivery. I immediately called customer care and was advised the matter will be looked into and I will get feedback within 24 hours. 24 hours passed and with receiving no feedback I called again, and was advised that they are looking into the matter. I received an email on 04/04 stating “Please note that warehouse couldn't locate the missing item. We will process a refund for you”. 3 follow up emails later, with no response from my last 2 emails, I am yet to receive a refund😒