MR PRICE - SHOCKING SERVICE (or lack thereof)

If I could I wouldn't even give a 1 star rating. I ordered online and later wanted to add an item, which in turn landed up creating a duplicate of my order. I returned the one (unopened) as their website suggests it's easier to return parcels in-store. WELL, not so easy it turns out. The parcel that was returned an reflects as such, I get told the refund hasn't been processed (which I can see on my statement), but now I must go back in store to sort it out to do what? return a parcel I've already returned? - I think NOT! I have sent numerous emails since the 1 July to query this on my account and have sometimes had replies, but mostly just get no response whatsoever. I have also tried the whatsapp accounts method that was also recommended on the voice service while holding and getting cut off 3 times from trying to resolve by calling the customer care, all of which I might add, were totally useless attempts as I just get cut off or the phone rings off the hook between getting transferred (without being told what is happening).

I kindly request for my account to be closed with immediate effect and would like to state I will NOT pay for the parcel that was returned. So sad but service within your company is absolutely non existent.