MR PRICE SERVICE JUST KEEPS DEGRADING

I honestly don't understand why the service level and/or competency that a person gets from Mr Price must be so low, like honestly its ridiculous. I called on 29/07/2022 to cancel my mobile insurance, the person on the line apparently could not find any insurance linked to my cell phone and account number, she advised that after a claim the insurance gets automatically cancelled and that was the reason she could not find any insurance on my account and id number. She said she would email MRP with my details so that they would get back to me and confirm. OFCOURSE mr price never got back to me, and now I see the insurance is billed onto my account again. I called multiple times in the last few days trying to get the insurance cancelled, was advised that I would get a cancellation sms in a day or 2, but once AGAIN ofcourse still no sms or anything. Mr Price, genuine question here, how hard is it to cancel insurance? CANCEL MY INSURANCE ALREADY WHAT THE HELL IS WRONG WITH YOU MRP, INCOMPETENCE IS REALLY GOING AROUND AT MR PRICE...