Mr Price service is disgusting

<p>I have lost card insurance from Mr Price. I am their good customer but their service I dnt have word to describe it. I lost my bag last year August 2016 , I submitte the form on August 2016 without a copy of my ID book because I list it with the back. They sent text message I need to fax outanding dotuments with the copy of ID boo, I went to home affairs to apply for the new ID, i submitted the copy with all the documents. </p> <p> </p> <p>Every month they send text message that I need to send oustanding document, when I call them November they said I need to submitte the bank statement only I did that. On 01 January they sent same message I went to the store the manager was very helpful we called lost card department they said I need to submitte copy of my ID book, she sent it again. On 02 February they sent the message again. Im tired of Mr Price, maybe they want me to cauncille my account or they don't wan to pay me back</p>