AN
Ashna N

1 reviews | Active since Dec 2018

05 Dec 2018, 13:39

Mr Price Safety for customers

I was at Mr Price at Mall of Africa last week Thursday (29 November 2018). I tried on a pair of shoes and about 2 mins later noticed that my cell phone was missing from my handbag. I acknowledge that these things happen. However, I asked for assistance or someone to call my phone at the changing rooms and the lady just turned her back on me. I cannot believe how rude and inconsiderate your staff is. Not a single employee was willing to help me locate my phone.

I eventually found out that there are no security cameras in the store. Why??? Mr Price does not care about its customer's safety or wellbeing! You are hungry for sales etc. but cannot make your customers feel safe shopping at your store.

I went to the Vodacom store across the shop at the store, and I was the third person in two days to have a phone ******.

Mr Price, you have lost my trust and business from you. If you cannot provide me with a secure and comfortable environment to shop in, I will not shop there anymore. And I'm pretty sure those three people also feel the same way.

0
Replies (5)
Mr Price
Mr Price's reply05 Dec 2018, 13:51
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by the store area manager, who will handle this matter personally with you. 

Many Thanks 

AN
Ashna N's update09 Dec 2018, 17:27
Reviewer Update
Still no contact by store manager...
Mr Price
Mr Price's reply10 Dec 2018, 08:52
Official
Good Day 

Trust you well 

We believe that you have received feedback from the store manager on the  8th December 2018.

Kind Regards,
Mr Price Group.
AN
Ashna N's update10 Dec 2018, 09:16
Reviewer Update
Unfortunately not. I received a call saying that the store manager will contact me... Other than that there has been no further communication
Mr Price
Mr Price's reply10 Dec 2018, 10:28
Official
Good day

Trust you are well.

We are terribly sorry to hear that.

The area manager will contact you today.

Kind Regards,
Mr Price Group