BM
Buyisile M

1 reviews | Active since Jun 2019

19 May 2022, 18:10

Mr Price Rosebank Mall!!!!

Called the call center to cancel my account, spoke to like 4 agents who sounded very sleepy and not interested to assist. Was transferred from pillar to post and eventually one agent said I must go to the nearest brach

I went to Rosebank mall, 2 times this week and I was told the person who can assist me with cancelation is on lunch. I went again today and spoke to Hilda who seemed clueless of the cancelation procedure. She started by saying she will look for forms which she didn't find and tried calling the "canellation lady" that's forever on lunch which was still on lunch.

Hilda further advised me I must send a WhatsApp to their number as it seems like they no longer cancel in store and can't find cancelation forms. I won't be liable to pay any interested charged this month as the process was delayed by you!!!!

0
Replies (1)
Mr Price
Mr Price's reply15 Jun 2022, 14:32
Official
Good Day

Trust you well

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks
Mr Price