Mr Price problems

Good day

So for the past year and 2 months i have been struggling financially as i have had to incur costs of medical bills after discovering my son has Leukemia. In March this year, i emailed Mr Price Group to advise them that i will be making payments of R500 towards my account until it has been fully paid off. I did so to the best i could but it soon became evident that no one was updating the system and to speak to agents is pointless as they get rude and one evern shouted at my mother, i then emailed and again as well as making payments of R500.

I then receive an email saying i have been handed over due to no payments and poor account maintenance, again i emailed and complained that i have made contact numerous times but never get a response or thank you. Then ACS contacts me of which i say that i made contact and that i said i would pay R500 per month and this is the reason and what bank details do i now use seeing as i have been handed over, they tell me the same details as previous payments, i am like ok cool. I made a payment on Saturday only to get an sms telling me "an Acceptable installment is urgently required on your Mr Price account to prevent further legal action" Now my argument here is, who do you ACS and Mr Price think you are to tell me my installment is not acceptable when your CEO makes millions a month, that is not my upkeep. I have also requested copies of my statement which i am entitled to by law, this has never appeared in my inbox. If i do not get a satisfactory response i will be going to the National Consumer Commission. I too will never support Mr Price and the rest of the group again, ever.