1 reviews | Active since May 2016
Mr price poor quality and service
<p>Last month i opened a Mr price account and was told that my first purchase of over R500 i would receive a R150 off. Still up to today i have not received that R150 off, i called Mr price and they told me to go to the store and have them sort the problem out as i still have the voucher code on sms. I did feel that having to go back to the store was totally poor service as why should i have to go back to recieve my voucher which should have been given to me in the first place. So arriving at the Canal Walk Mr price i am told that they are not able to use the voucher as its not my first purchase DUH..... On top of all this i buy a pants from them which is half way done, Its a black tights which has a eam down the leg well only half way down the right leg. I call to complain and they tell me just bring it back, thats not gonna happen as i have already worn the pants without noticing until my colleague pointed it out to me. Now i want this sorted as i am expected to pay for my account every month. I want my R150 off my first purchase and i want my pants replaced whether it was worn or not. MR PRICE service is very dissatisfying and their staff is just there for the money no customer satisfaction at all. </p>
Hi Jeannine
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to Management, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
Hi Jeannine
Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and would like to advise you that we will pass your complaint on to Management, Who will be in contact with you shortly with assistance in resolving this issue.
Kind Regards
Mr Price
