Mr Price poor product quality

I bought my daughter’s lunch bag just before school started for the new year. After 1 day of use, the handle was broken. I also bought a set a PJs online and when they were delivered, the pants were broken. I reached out to Mr Price via email and to date have not received any feedback. I attached images when I logged my query and was asked to resend the images and describe the issue yet again. Even after doing that there’s still no feedback. What a waste of my money