Mr Price policy call centre and email not available for days on end. Very frustrating!

Hello, this is more of an irritation than an complaint at this time. I'm trying to claim from my hospital policy as my husband was recently hospitalized for more than 3 consecutive nights and I have the joint option. I have the form which I downloaded from the website but needed help filling it in as I'm not sure if I must put my details as the person paying the account or my husband's as he is the one being claimed for. I tried phoning the help line but the number is always busy. I tried emailing but it comes back to me and says the mailbox is full. This is very frustrating, as you can imagine, and you guys make the process sound so easy when you sell us the policy. Please don't send me the call centre number as that one clearly does not work and please clean out your mailbox. I need someone who can actually help me with this problem. Thank you Lynn Procter