Mr Price Phoenix plaza

I have been met with the rudest staff and call center agents. On the weekend I went to return a garment that was not fitting and a watch that was damaged at the back. Because I work, I had to do this return a week later. The staff insisted that the watch was damaged by me and we should read the back of the till slip before attempting to return an item which states that they don't accept returns of jewelry. Does this mean that customers can be sold damaged goods and have no rights? The staff are completely unaware of the consumer protection Act. In actual fact behind the slip states that they don't accept earrings and underwear returns as it is a heath hazard. This morning whilst chatting to an agent on WhatsApp trying to find out how my premium is the same whether my account is R1000 or R600 she advised it's because I need to pay my account in 3 months. I then asked her why because according to my knowledge the premium should be spread out over three months. She rep**** with "that's what the account says" and she exited the chat. The staff are *********** and extremely rude when handling customers.