MR PRICE Pathetic customer service

<p>I HAD PLACED AN ONLINE ORDER WHICH WAS NOT PROCESSED DUE TO SOME ERROR ON THE WEBSITE HOWEVER MY MONEY WAS TAKEN FROM THE CARD USED. SO I EMAILED IN TO MR PRICE CUSTOMER SERVICE ONLY TO GET AN AUTO RESPONSE AND THEN FIND OUT TWO DAYS LATER THERE IS NO ORDER BUT THEY HAVE TAKE. MY MONEY ALMOST R500 !!!!!! I THEN REQUEST A REFUND BUT WAS TOLD I NEEDED TO SUBMIT MY PERSONAL BANK DETAILS AND BANK STATEMENTS TO PROVE THIS WHICH I REFUSED TO DO CAUSE I PROVIDED THEM WITH THE SMS I RECIEVED FROM MY BANK DIRECTLY AFTER THE MONEY WAS TAKEN !!!! THIS WAS THE WORST CUSTOMER SERVICE AGENTS I HAD EVER SPOKEN TOO !!! I THEN GOT UPSET REQUESTED MY MONEY BACK ONLY TO WAIT A WHOLE WEEK THEN IM TOLD MY MONEY HAS BEEN REFUNDED AND WILL SHOW IN MY ACC WITHIN 7 WORKING DAYS HOWEVER NO SUCH THING HAPPENED! I EMAILED AGAIN AND AGAIN AND NO ONE WOULD REPLY BACK FOR DAYS UNTIL I GOT QUITE FUNNY WITH MY WORDS I HAVE ANOTHER AGENT ASK ME WHAT WAS MY REFUND FOR I MEAN MY GOD DO THESE PEOPLE NOT MAKE NOTES DO THEY NOT HAVE REPORTS AND I STILL HAVENT GOTTEN MY MONEY BACK AND ITS ALMOST A MONTH AND IM STILL CHASING MY OWN MONEY!!!!! AND NO ONE HAS RESPONDED TO MY LAST 3 EMAILS ONE TELLING THEM THAT I AM GOING TO WRITE A COMPLAINT ON HELLO PETER WELL CLEARLY NO ONE CARES ABOUT THE DISGUSTING CUSTOMER SERVICE THAT MR PRICES AGENTS ARE GIVING OUT ! I'VE ATTACHED SCREEN SHOTS OF THE EMAILS SENT TO THEM JUST SO EVERYONE KNOWS HOW USELESS THEY STAFF ARE AND I HOPE THAT MR PRICES BIG CEO CAN TAKE THIS MATTER UP CAUSE THE JUNIOR MANAGERS DO NOT GIVE A **** ABOUT CUSTOMERS! SORRY COULDNT LOAD MORE THAN ONE PIC... BUT I TRULY HOPE THIS REVIEW FALLS IN THE HANDS OF THE CEO!!!!!!!</p>