Mr Price Online/Customer Service

Mr Price Customer Service Staff is the most *********** people I have ever dealt with. I have placed and order online on 17 November, there was something wrong with their system, I called their Call Center and they advised that I must do it again the next day. The next day I tried again and the system submitted my order twice. The Call Center then confirmed that they cancelled all orders and I have to do it again. I decided not to and just not order form them again, next thing I receive an email that both parcels status has been changed to shipped, I called the Call Center again, and they advised I must reject the one order on delivery and they will credit my account " it normally takes 3-4 day I was told. The order was delivered and I rejected the order as instructed. To date it has been almost 2 weeks and still nothing has been done. On 26 November I spoke to Roseline who promised me she would make this an high priority and sort it out asap she will get back to me as soon as possible. Needless to say she did not…. As I am typing I am currently holding the line again, I have given them my case number “ given to me by Roseline” and the lady said there is nothing link to that number, so here I go again explaining the entire story AGAIN!!! Today they said they have received the rejected parcel at the Depo and waiting for finance this would take 3-5 days.

I have officially made 6 Calls to Mr Price Call Center each call lasting about and Hour, I have send 4 x Emails and Explained this entire story on their “whats app” application (photos everything included) that is supposed to make this more convenient. Absolute nothing has come from all this. Guess what Roseline just phoned me back, pretending she wants to give me an update after the previous agent tried to contact her to find out what is going on…… I must be a total fool to believe the BS they are giving me.