Mr Price - Online Shopping Does not Deliver Despite Paying for Courier 9+ days delay!!!

Very disappointed in MR Price's ability to deliver online orders. I will never do any kind of online shopping by any MR Price subsidiary stores as a result of their inability to deliver. You would think that the pandemic has allowed the store to streamline their IT infrastructure and online shopping capabilities, but they failed dismally. The staff responsible for the shipment of the parcel are *********** and ineffective communication with customers is rather frustrating. Take my money.

Case Facts: 1 - 2nd March, 2022. Online order placed and paid. 2 - Paid for door-to-door courier, where expected delivery time is between 2-4 working days, as stipulated under their FAQ section. Note, I am in the JHB region, so there is absolutely no valid excuse for a delayed delivery longer than 5 working days. 3 - 2nd March, 2022. Received the order number, with indication that the order is being attended to. 4 - Order was placed using a guest profile, which means online tracking as a guest is impossible. This is a HUGE shortcoming in the MR Price Group IT online solution. This is inconvenient for customers who do not wish to create an account for online shopping. 5 - Order tracking was thus done using the Whatsapp bot - but even this proved useless, indicating the same as the email received with the initial order. This order was followed up to 3 times using the Whatsapp method of tracking. Good initiative, but again, HUGE short coming in IT mechanism to manage customer service. 6 - Finally, after waiting 9 working days (double the time as per the delivery indicated to door-to-door under FAQ for a PAID delivery), 14 March 2022, I contacted customer support twice. 1st time loadshedding. 2nd time got through and the agent confirmed that the parcel is pending at Menlyn store and would be shipped that evening, with the order to be updated that evening or early morning. 7 - 15 March, 2022, used Whatapp again to track order, status remains the same as 2nd March. 8 - 15 March, 2022, Not update emails received as promised from call center agent on 14 March 2022. 9 - 15 March, 2022, contacted call center again, who contacted the store again. Store unable to provide a valid reason for the 9+ day delay. Parcel is still at the shop, still needs to be shipped. There is no indication as to when this the parcel will be shipped.

Edgards, Foshini and Truworths, along with Snatcher and One Day Only, have not only provided accurate clothing / shoe sizes, but also ensured that I remain up to date on the order progress, and that the is product delivered well within the timeframes as claimed on their websites, often times not charging courier fees.