Mr. Price online services

Hello Peter, I am complaining about MRP horrible service, I purchased a few items online on the 26th of November and till today I haven't received them. The worse part is that I am constantly calling the call center to inquire about this but all they do is give me false hope and I even spoke to the manger she then said that they have a problem with their Courier service and that she's get back to me but never did. The other thing is that my delivery was a click and collect to the Fort Beaufort store but now I'm no longer in that area and need my delivery to come to the MRP store in Matatiele because I waited for my delivery but that also seems to be a problem because I spoke to one of their consultants and they said I can't change the delivery point however, they are in the fault because it's been 3 weeks and 6 days and my status is still saying shipped. My order number is ***. Please help