MR Price online service is ****!! they expect you to pay for an order they did not deliver

i placed an order in DECEMBER 2020..Was meant to be a gift i still don't have it yet im being harassed to pay for it. i call for hours, get put on hold for hours. i write emails no "Supervisor"nor manager is calling me back or writiting back to help me get my order or get this order removed from my account because i did not receive it!!!!! what is so difficult to get this done???