LN
Lynn-Maré Nigrini
1 reviews | Active since Jul 2020
20 Jul 2020, 10:31
Mr Price Online poor customer service
The Mr price online platform should please streamline the door-to-door delivery process. I was informed that my package would be delivered on Wednesday and had arranged my affairs accordingly. To my surprise it was delivered on Monday when I was not home and busy writing an exam. I have since tried to get through yo customer service to track my order and have waited for more than 2 hours. This is poor service. I ordered online and paid extra for door-to-door delivery for a convenient shopping experience, just to be met an even more burdensome process. I have yet to get through to customer service. As I'm typing this I'm going for my 3rd hour waiting to get through. Quite disappointing.
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Lynn-Maré Nigrini's updateReviewer Update
22 Jul 2020, 11:29Good day MRP,
Since our last correspondence, I have been in contact with a person called Meeander via the *** email. On the 20th of July, he has informed me that my order will be refunded. Today, the 22nd of July, I write to him to request proof of refund and he informs me that the refund has not been processed as of yet.
I have asked him to explain the reason for the delay and to inform me when my refund will be processed, and he cannot give me an answer.
In my opinion, it is unacceptable not to be informed when my refund will be processed as I am left in the dark.
Please explain the reason for this and when it will be resolved?
Since our last correspondence, I have been in contact with a person called Meeander via the *** email. On the 20th of July, he has informed me that my order will be refunded. Today, the 22nd of July, I write to him to request proof of refund and he informs me that the refund has not been processed as of yet.
I have asked him to explain the reason for the delay and to inform me when my refund will be processed, and he cannot give me an answer.
In my opinion, it is unacceptable not to be informed when my refund will be processed as I am left in the dark.
Please explain the reason for this and when it will be resolved?
LN
Lynn-Maré Nigrini's update22 Jul 2020, 11:29
Reviewer Update
Good day MRP,
Since our last correspondence, I have been in contact with a person called Meeander via the *** email. On the 20th of July, he has informed me that my order will be refunded. Today, the 22nd of July, I write to him to request proof of refund and he informs me that the refund has not been processed as of yet.
I have asked him to explain the reason for the delay and to inform me when my refund will be processed, and he cannot give me an answer.
In my opinion, it is unacceptable not to be informed when my refund will be processed as I am left in the dark.
Please explain the reason for this and when it will be resolved?
Since our last correspondence, I have been in contact with a person called Meeander via the *** email. On the 20th of July, he has informed me that my order will be refunded. Today, the 22nd of July, I write to him to request proof of refund and he informs me that the refund has not been processed as of yet.
I have asked him to explain the reason for the delay and to inform me when my refund will be processed, and he cannot give me an answer.
In my opinion, it is unacceptable not to be informed when my refund will be processed as I am left in the dark.
Please explain the reason for this and when it will be resolved?