SW
Shevone W

1 reviews | Active since Oct 2016

26 Nov 2018, 16:11

Mr price online order late delivery

Good day

I would like to know why does some online shopping delivery arrive at stores longer than 3 days ,

I have ordered online on the 21 November 2018 , and still my order has not arrived , What I do not understanding this as I selected + collect express which technically shows that it should take 2 -3 working days ??? Previously when I ordered I received my order almost immediately when selecting collect express, but now all of a sudden my orders are taking forever ?? Why ?

I want my orders I never selected economic express .. Why is it taking longer than 3 days

0
Replies (2)
Mr Price
Mr Price's reply26 Nov 2018, 16:50
Official
Good day

Trust you are well.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. Please provide us with your order number, we will try our best to assist you.

Kind Regards,
Mr Price Online
Mr Price
Mr Price's reply28 Nov 2018, 16:08
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred.  We truly understand your frustration 

Kindly note, we will ensure the incident does not repeat in the future. Our team is working on to improve our delivery methods as well as as great value for money.

Kind Regards,
Mr Price Online