Mr Price online lack of service

Good Day,

I'm so disappointed in Mr Price online. I ordered a sale item with most sizes sold out. I requested my item to be delivered to The Glen Shopping Centre in Johannesburg however when I received the order confirmation it stated that the order is going through to Canal Walk in Cape Town. I sent an email last night as soon as I noticed this but no response was given even though I requested an urgent response. I called in multiple times this morning and when I eventually got through I spoke to Zama ref *** who told me that the store cannot be changed and I will have to cancel my order and wait for a refund and re order, I told her it was a sale item and may be sold out but she stated that there's nothing she can do. I then asked can't they do an inter branch transfer once delivered again she couldn't help. My point is why have an online service if it's not accurate and then you cannot help your customers. All I ask is for you to change the address details, the ordered was made late last night, it can't be shipped already. If the only option is to cancel, what guarantee do I have that I will receive the sale item ordered, what if it's sold out?

My order number is #***. Someone please help me somehow. Kind regards, Janelle