Mr Price online is useless

I have placed an order with Mr price online. Estimated arrival date of items straight after purchase was 14-15 March. When this date arrived, and I received no notification in any form, I went on to the app to ‘track’. Useless option as there is no real tracking that takes place on the app. It simply takes you to the invoice, order number and item list. The date on that was now 20March. When 20 March arrived and still no items, again I got in touch via email. To date, I have not received a response. I then opted for the live chat option. Firstly, you will age waiting for someone to actually come online to assist you on this live chat. And when they do, and you send them order details, they them ask you to send order detailed again, because I assume they are not even reading the messages you are sending on the chat. They then provided me an update with info I already had from the app. I was then told to expect arrival 5-7 days after shipping, which was the 14th. Why the order was only shipped then, I don’t know. It’s now 5-7 working days later, and there’s no update. And again, no email response and nobody on the live chat to assist. I have been waiting for over an hour on the live chat for someone to come online and assist. What’s the point of a live chat, if there is no one to assist? Calling them is just as useless. They repeat what the app says, and the app has not been updated since placing the order. We have even been into the store where the order is expected to arrive, even they cannot find information on the order. It’s seems that there is no way for me to find out where my order is, or when to expect it. I’m at the point of requesting a refund, but I fear that that will take 7-528 working days, so I should only expect the refund in a few years or never. And there will be no way for me to track when the refund will come through. What are my options.