Mr Price Online

Mr Price online has zero customer service. I had to return small two furniture items. There was no communication about the courier collection and they just arrived. I was not told what the courier fees would be and was two two separate courier companies would be used. Still not sure if this is for my account despite numerous emails to enquire. I have had no notification as to my refund and have been waiting weeks. There is either no or very generic responses to emails. Very upsetting as usually Mr Price is a great company.