Mr Price online app sucks as well as the ****ty service at Mr Price Cresta

I am honestly really disappointed with the service I received at Mr Price Cresta. On Tuesday the 17th of December I went to Mr Price in attempt to buy 2 pairs of denim jeans I had seen online. Firstly the online app has many loopholes. There used to a chat bot that allowed you to raise concerns immediately which Mr Price seems to have done away with. So I tried buying the Jean's online but it only allows to select between size 28 and 32. I needed size 34 and seen that there were sizes available at the Cresta branch.

I live on the Westrand and because it showed that there was 5 jeans in stock I figured I will go to the crests mall and get the jeans there. Upon arriving there j spoke to one of the shop stewards and was told that there was nothing in the store and it may still be in the store room. I asked Lerato (Shop steward in the Projects section) who can i speak to to get the Jean's as I needed it for an event this Friday. She took me to a lady behind the paying counter (Mabatho) who advised me that she would keep in contact with me once they unpacked the boxes and send it to the branch closest to my residence.

It is Friday and I have not heard from her. I am really disappointed with the service I received.