Mr price online

Mr price online bad service now the order shows hijacked i ordered on the 26 of july the order has been out on delivery since the 30th been following since after 8 working mr price whatsapp been telling they following will respond after 24 to 48 hours no one has responded.i just need my money back in my account as this online and their delivery service is useless..mr price need to change from Ram as you going to loose clients on the online platform..we can not go to shops due to this pandemic.i am very disappointed been trying to send email i been on WhatsApp with different agent told to wait 24 to 48 hours my order number ***