Mr. Price on line *********** consultants

On the 24th of March I bought clothing on line from Mr. Price and made a direct EFT payment into their bank account. However, I did not use their order number as reference but instead used my name and surname as reference. When I realized I made a mistake I contacted them and they requested me to sent my Proof of payment through to them and quote my order number as reference, which I have done. On the 29th of March when I returned to work after the Easter holidays, I phoned them again to confirm whether they have received my proof of payment and they said no, I then cancelled the order. On the 30th of March they said it will take 5 to 7 working days for me to receive my refund, today is the 08th of April and already 7 working days has passed. On Tuesday the 05th of April, Virginia Fosters \Manager\" confirmed that a cheque was deposited into my bank account and this morning the 08th of April when I phoned my bank to confirm that the cheque was deposited into my bank account they said nothing was deposited. I don't know what to do anymore and the amount of money due to me is R2,829.77, Mr. Price is pathetic. Please assist."