Mr Price not Right

I made an order for clothing for my daughter, on the 29 or 30 March online

She was going away on holiday in Limpopo, she didn't take a lot of clothes given the order made

She was also going to celebrate her pre birthday with Family that side, so she needed clothing for that which was yesterday

The order until today, the 7th April 2018 hasn't been delivered to the store even with the express to express shop delivery paid for.

I spoke to a couple of agents at the call centre and one even assured me that they spoke to the courier company and the clothing would be at the shop yesterday before closing.

I asked him repeatedly, if the order doesn't arrive as confirmed and given the SLA sold to us as consumers isn't met what is the remedial plan for us?

He couldn't answer, I even confirmed that my family is coming back from recess today being the 7th April 2018 and kept getting off the line to confirm with the line manager and came back with the same answer: Sir, the delivery is definitely on its way and the order will be there before end of business.

The family in limpopo had to drive back and forth to check if the clothing has arrived or not, call the store and such with no avail.

Today I called to ensure that the delivery has arrived and maybe the store still had to unpack and confirm it?

I was told that the delivery hasn't arrived and the courier company only works on weekdays and there is nothing that can be done today.

I had to even ask if they can't make an arrangement with the shop given that the order is on its way and my daughter is leaving to check for stock to replace the order, why couldn't they do that immediately when they saw the order being out of SLA or liaise with the stores around, like Mall of the North or Savannah Mall?

I must say I am disappointed by the service and assistance received from the organisation.

More importantly I am embarrassed with egg on my face with my daughter seeing me fail to get her clothing as a Father.

The other agent Berlin, was kind enough to suggest reimbur*****t with courier fees on this order or redirected order...but my question was, do you think after this I would want to do another online order with Mr Price?

I don't think that suggested by Berlin the agent in the call cente is sufficient...

There is more here than the delivery that left a sour taste in my mouth.

In closing I agreed with Berlin to cancel the order given that the order won't arrive anytime soon, especially because the courier company is closed today.

But my concern is that, I will also now lose on the discount of online shopping offered

My expectations from here is for the order to be prepared at the store in any of the Centurion Stores to be collected on Tuesday, with the adjusted requirements as sent to the company and receive 50% of my money back.