CM
Cindy M

1 reviews | Active since Aug 2020

15 Sept 2025, 08:38

Mr Price Norkem Mall has bad customer service

Buying from this store left a bad taste in my mouth. The staff don't seem interested in helping customers at all. Two people were managing the "till", everyone else was busy packing shelves and everything BUT helping customers. When I entered the store there were two customers at the till(s) and I was the only customer waiting in the queue. The staff assisted these customers so unbearably slowly that I waited for fifteen minutes or more and ended up walking out of the store! There was one open till, and one staff member used it to scan some inventory and disappeared! There were at least five other staff members who could've scanned the ONE item I wanted to purchase and gone back to packing shelves and scanning boots. Nobody took it upon themselves to help me. It's almost like they thought someone else should do it. What kind of attitude is that? There were no other customers behind me, and there was one till open with no one using it, and yet nobody bothered to help me. Nobody even acknowledged me during that long wait, not even the two people behind the two tills taking their time with the two customers I found there. I give them 0 stars for customer service! Transfer them to your warehouses where they can pack and stack all day without having to interact with customers!

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