Mr price Nongoma schemes

Horrible customer experience at the Mr Price in KZN (Nongoma) area. My mother had an account with Mr price n eventually wanted to close it. She settled her account only for her to receive communication a month later that the same account that she closed is now in areas. When she went back to the branch she was told she has insurance that's still active that she knew nothing about. What pains me is that she was also told she was paying for a funeral cover for my father that passed away 2020. The lady from customer service told her they will cancel the funeral cover and they won't even give her the premiums she had been paying because they said my dad passed away long ago yet they had been charging her.

If that's not enough my mother had data that she was receiving from Mr price which eventually stopped on the agreed upon date. Soon after more data started coming in and when she went back to the branch to query this the store manager rudely told her there's nothing they can do at the store n that my mother should contact customer service. She was told her cell phone network will be interrupted for 3 weeks if she cancels this data service which makes no sense.

I am disheartened with the poor service and angry at the fact that my mother was taken advantage of because she's elderly.