Mr Price nightmare

Hi. I lost my wallet with all my cards in including my ID and because I was afraid of ***** I blocked my accounts. So because I still have my old ID with my ****en name I thought I can unblock my accounts as the ID number is still the same but was told that I need my ID with my new surname. I went to Edgars and they did not have any issue, why can Mr Price not do the same? Do you know what a hassle it has been the last couple of months to get a ID? I took so many days off work every month, only to be told home affairs offline Everytime. Then still be disappointed by Mr Price having a problem to verify that it's me.