1 reviews | Active since Oct 2016

14 Feb 2017, 14:10

Mr Price most useless services

<p>This is the second time I buy airtime and it doesn't reflect.</p> <p>I was informed that since January 2017 Mr Price Mobile have been experiencing this problem that the airtime go towards my monthly bill. And the technical department is trying to solve it.</p> <p>Why didn't Mr Price Mobile informed me as a consumer? Why do I have to keep my end of the deal to pay my account or if it's even one day late my sim gets get soft locked.</p> <p>It is basically Mr Price Mobile say to hell with the consumer, you must just pay and Mr Price Mobile will do as it likes.</p> <p>Every month I have a problem with Mr Price Mobile. They will call and confirm the debit order date then they don't deduct. And the next day I get threaten with legal action, but Mr Price Mobile was supposed to deduct as their where sufficient funds.</p> <p>I'm sick and tired of this</p>

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Replies (2)
Mr Price
Mr Price's reply14 Feb 2017, 16:39
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by our Mrp Mobile Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Kind Regards

's update15 Feb 2017, 11:40
Reviewer Update

Mr Price Mobile is really a joke now. After I have received a call this morning that my complaint is sorted and I won't experience any further problems - Guess what!!!! It is not sorted out and I am still experiencing the same problem. And I told the Mr Price Mobile lady it's not April fools day today after she told me the above. And I was correct.