Mr Price mobile charges on my account

Item: Mr Price
Rating: 1
Author: Zaheed S

<p>I was offered a prepaid sim card from MRP mobile but i now see R100 charge for the sim and a monthly charge of R100 on my account. I confirmed with the agent that this is not a contract and that no charges will be incurred for the sim. The recordings should attest. I have tried numerous times to call to have these charges reversed to no avail. I tried sending a message on the contact page on the website and sent an email. To date i have received no correspondence in this matter. I would like this matter resolved and all charges to be reversed urgently. In the least i should br contacted to confirm that the matter is being addressed. </p>

Helpful (0)

Replies (3)

Mr Price's replyOfficial

06 Dec 2016, 08:22

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price

Mr Price's reply06 Dec 2016, 08:22

Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price

Zaheed S's updateReviewer Update

08 Dec 2016, 15:32

Thanks for the feedback..i haven't been contacted yet by when will i be contacted

Zaheed S's update08 Dec 2016, 15:32

Reviewer Update

Thanks for the feedback..i haven't been contacted yet by when will i be contacted

Zaheed S's updateReviewer Update

13 Dec 2016, 11:51

I still have not been contacted.

Zaheed S's update13 Dec 2016, 11:51

Reviewer Update

I still have not been contacted.