MR Price mobile Application

Don't Ever use the MPR Application to make a payment towards your account!

For the 1ste time ever I have used the application and it is terrible. I normally go in store and make a payment on my account, this month I have decided to use the application and thought it would be user friendly.

Biggest mistake ever. I have made a payment on the application on the 29th of June, my balance due for payment was R105 so I made a payment of R200. On June 30th MPR phone on my work number asking when I will make payment, so I said I did make a payment on the application.

I checked my application regularly to see if it has been updated - on the 3rd of July I phone the customer care center they asked me to send the POP to accounts department, which I did. The next day I received an e-mail back I must please attached the POP - so I rep**** because it was an payment on their application my bank did not send me a POP I only have the transaction history of the MRP Online payment. On the 5th of July I received an e-mail again, please send POP!

So I phoned them again on the 5th to explain, because it was an online payment I did not received a POP from my back, so the person who helped me said I must phone my bank. I phone FNB straight away and they told me that the transaction does show on my account, but it went through as a purchase! But if I can get a letter from MRP to say they didn't received the payment FNB can reverse the transaction and I can go pay in-store.

This morning 8 July I received an e-mail again, Please send POP! So obviously I totally lost it! I explained again why I can't send a POP but only my transaction history and asked them to sort it out ASAP cause I did made a payment and this is going to affect my credit scoring.

As true as cookies I received an sms: Your Mr Price Home account is in Arrears and the Credit Bureau has been notified of Default, pay R235.00 immediately or call ***.

I did send an e-mail again to say I did received this sms now! Still now feedback!

They created an application for the customer to make it more convenient! This is everything but convenient! Terrible application to make payments on and *********** call center people who can just mail back "Please send POP" and don't actually read your mail.

Because of their in-competence and ****ty application I have been handed over!