ML
Mnguni L

1 reviews | Active since Nov 2017

20 Nov 2017, 17:14

Mr price mobile

I was give a SIM card in store 2016 November and told its a prepaid sim which was ricared in store. I have never used the sim to date and recently discovered that the SIM card is contract and mr price mobile have deducted R125 every month since 2017 January . I'm being billed for a sim and I never agreed to the billing. The store manage cannot asssist me and was told by a consulted over the phone that they is no audio recording of me agreeing to the bill and there is also no paper work at the store to confirm that I agreed to being billed monthly

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Replies (1)
Mr Price
Mr Price's reply21 Nov 2017, 08:15
Official

Good day

We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our Mobile customer care team who will handle the matter personally with you.

Many Thanks
Mr Price