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Pretty-Girl Mchunu

1 reviews | Active since Oct 2016

13 Oct 2016, 14:45

Mr Price Mobile

<p>I took a contract with Mr Price Mobile earlier this year. After 2 months the phone had a screen problem and would not work. I contacted Mr Price Mobile and they collected the phone and i did not hear from them. I phoned them and they said it would take 21 days. The phone was collected on the 4th of August 2016 and i still haven't received the new phone. I always have to contact them and they do not keep me updated on the phone, when i do speak to the call center they keep telling me the warehouse wont answer the phone. They keep telling me they will get back to me but they don't. I have posted on their Facebook page and they asked me to email them which i did but still no phone. Their service is terrible. I have been paying for a phone i do not have!! What more can i do?</p>

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Replies (4)
Mr Price
Mr Price's reply13 Oct 2016, 15:40
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price

Mr Price
Mr Price's reply13 Oct 2016, 15:41
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price

Mr Price
Mr Price's reply13 Oct 2016, 15:41
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our MRP mobile team members, who will handle this matter personally with you.

Many Thanks

Mr Price

PM
Pretty-Girl Mchunu's update17 Oct 2016, 15:30
Reviewer Update

I have just received a delivery from the courier company from MRPmobile.

I took out a contract for a SAMSUNG J1 and received a HISENSE U601....what's going on? Why do i receive a phone that i did not sign a contact for, it is not what i am paying for and why has nobody even called to explain why i received this phone.