Mr Price Manager needs customer service training asap

Good Day. I've visited your Mr Price, Promenade, Mitchell's Plain store on many occasions to collect my online orders. The store manager, Samantha, is the most unfriendliest worker in your store. How do you manage to motivate your staff if the manager is so rude, slow and has a negative attitude. She stands around like she's the boss. I went to the counter to collect my online order and she ignored me. I had to go stand in the queue and she had to eventually assist me. Not even a good afternoon or good day from her, not even a smile. My word!!!! Do you think because I live in Mitchell's Plain you have to treat me so disrespectfully. She must be sent for a customer service course. Please tell her the 3 important qualities of customer service is professionalism, patience, and a “people-first” attitude, not ignore the customer-first attitude. I'm a sales/customer service manager and I thank God that I don't have her attitude toward my customers. But I guess this job is not for everyone. Some people are there just to earn a salary. Sort out your customer service Mr Price.