Mr Price Manager BAD Service

On the 10th July I called your customer service looking for a black boot because it was sold out online.

Customer advised a few stores that have in stock. Mariam from Cavendish MRP was helpful & went out of her way to assist. 5 Min Later she called me back to say she spoke with Jennifer from MRP Blue Route Mall & confirmed she will be sending the 2 pairs of boots for me… Size 4 & a Size 5

Jenni called me the 16th July to say my boots has come. I was impressed because Mariam warned me the process can take up 2 to 3 weeks.

I told her Jennifer will come Friday the 19th July.

I arrived in the shop at 15:05pm. I asked for my garments, but it was no where to be found. Jenni was on the lunch at the time but told Angelique it’s in the office. Eventually Azmie helped looking for the boots after only finding the 1 pair

Azmie looked at me & said he is not sure what to tell me because they can’t find it. The system showed there is a size 4 & a size 5 in the store but its nowhere to be found. I asked Azmie where your manager is while all off this is happening

The manager Shaun came to the till, he didn’t greet OR apologize about the whole dilemma. He says he put the shoes out of the office because they were counting stock etc. HE ALSO TOLD ME TO MY FACE I was supposed to collect it within 2 days. I wasn’t aware of this rule, especially it because inter-branch. Even If I collected it on Friday, its 1 days extra!!!!

What is Shaun trying to say? I must be on standby or else??

Shaun reprimanded his staff member In front of me, putting the blame on her after he is to be blamed for the mess up.

I left MRP Blue Route Mall 16:10 because I was adamant in finding my garments I requested.

They said they will be phoning around to find my size 5 boots. Today is Wednesday, I am still waiting on them to find my size 5 boots.

I have inboxed on facebook, it was advised on Monday the area manager will give me feedback

Yet no reply

today i callled customer service again!!!!!!