Mr Price Mall@Reds

Just had the most shocking service and experience at Mall@Reds Mr Price. We waited in a long line, with only 3 tills working. When we eventually got to the till the system went offline. The way the staff rectified this was by simply plugging out the machines and plugging them back in (this was done multiple times). During this time, there were no apologies given and we were rudely asked “don’t you have cash?”. After the last reboot attempt, no customer was being informed as to what was happening and still no apologies were given. It was at this point where the cashier told us “I guess it will have to be cash then”. When we decided to leave, the only apology we got was a “sorry” with a smirk.

The service was absolutely shocking, the situation was dealt with zero professionalism and sincerity. The staff had no knowledge on how to reboot their system or how to communicate with their customers in a professional way.