Mr Price makes Black Friday darker than it needs to be

I am horribly disappointed by the delivery service offered by Mr P online. I placed three huge Black Friday order 27/11/2020 for clothes, sports items and linen for myself and my children. The order took us hours. The sports items and linen were delivered to schedule except for one item that wasn’t delivered. The most important was the clothes order however as I was taking the children to Durban on 6/12/2020.

The clothes order was scheduled for delivery on 4/12/2020 which fit my deadline. Even better was when I received a message on 3/12/2020 saying it was out for delivery and I would receive it before 5pm. By 4/12/2020 I still hadn’t received it. I had to leave for Durban on 6/12/2020 and made several attempts to contact Mr P and Dawn Wing couriers.

I was told that it was out for delivery and would receive it by 5pm. Despite multiple WhatsApp interactions, by 7pm 4/12/2020 I had not heard from anyone nor received it.

I was home all day on 3/12/2020 and 4/12/2020. The tracking system said it was out for delivery as did your agents. Nothing arrived.

I left for Durban on 6/12/3020 and got a call from the courier while I was driving saying he was at my gate. I gave him an alternative address one street away which he agreed to and left it that. He said no one had mentioned it was urgent and he only got it that morning.

I didn’t hear back after that. I returned on 10/12/2020 and did not find the delivery. I contacted the WhatsApp support line and called dawn wing as well as the number of the courier who had contacted me earlier.

WhatsApp agents knew less than dawn wing who knew less than the courier. But all couldn’t tell me when I would get my order. Or where it was. I even tried tracking it online. But nothing added up.

I’m now at the point where the courier calls it delivered, your agents say it’s at the DC warehouse and are offering a refund and I am about to lose my mind.

I spent hours with my children selecting those items. I don’t want a refund. I want the order. A refund doesn’t cover the disappointment and time I spent selecting the items or the weeks of frustration and anger I’ve experienced.

Mr Price you have fundamentally disappointed and I sincerely hope you find a way to rectify this situation or you will have lost a customer.