Mr Price made me pay Twice & won’t refund

I made a purchase at Mr Price Tokai branch on Saturday - I paid with my card and it said approved and to remove my card which I did. The cashier then told me the machine said it had a system error and my payment hadn’t gone through.

I then spoke to the manager and told him the payment had definitely gone through and I just wanted to take my clothes and leave at which point he was incredibly rude and raised his voice at me in front of the whole store. He was extremely unhelpful and insisted that I pay again. I’ve never dealt with such an obnoxious and rude manager and frankly I was shaking when I walked out of the store- it’s completely unacceptable!!!! In order to leave with my purchase I was forced to pay again even though I knew the purchase had come off my bank account as I had already received an sms. They told me the payment will definitely reverse because it didn’t go off my card. He even told me if I don’t get the money I must come back into the store to sort it out. I mean honestly now it’s my problem to take further time to go and sort this out?? He kept saying no it didn’t go off we didn’t take your money etc etc. But it did.

Monday arrives and my money is still not in my bank account - I now have two amounts that have been taken from my account to Mr Price. The branch tried to call me while I was at work and when I called back 5 minutes later the phone rang endlessly. I tried to call about 6 times and eventually the line beeped like it was disconnected.

Today (Tuesday) nobody tried to contact me at all. I tried calling he store to no avail AGAIN. I had a number of the one cashier at the store so I tried calling him twice with no response. Eventually I whatsapped him to tell him I’ve been unable to contact anyone and the transaction has NOT reversed and he eventually rep**** saying he’s been trying to contact the store but the phone lines are down and so on.

This is the most insane experience for me that I was forced to pay TWICE for my purchase - I told them it went through and they didn’t believe me and very rudely forced my to pay again- and now it HAS NOT reversed and Mr Price has TWO payments from me and I am the one having to chase THEM to get MY money back. It’s infuriating. It’s absolutely shocking that I was treated so badly at the store and now I’m having to go out of my way to get my own money back. Tomorrow will be the 4th day since the purchase and I’m still waiting for my money.

This is the worst experience. Oh and added bonus I’m paying interest on my credit card for this. Will Mr Price compensate for that???