Mr Price Lydenburg

<p>On the 27th of July 2016 I went to Mr Price Lydenburg to pay my installment my installment is R 1 100 but the lady at the till not really in the mood to help me took R 10107.48 I only realised it when I looked at my sms notification from the bank by that time they were allready closed! I had a doctors appointment the next day 28 July 2016 and had to borrow money in order for me to be able to see the doctor! After the Doctor appointment I went to ilanga mall Mr Price the ladies there was very helpful they contacted the customer care line were the lady on the line said they will pay it back to me but it will take 7 - 14 working days I explained to her that I have debit orders that needs to go off she then said I need to go to Mr Price Lydenburg to collect the cash! On 29th of July at 8:30 I was at Mr Price Lydenburg then manager Bhekifa said that he did not have that amount of cash at the time and I should come back at 11 : 30 at 11 : 30 I was there but then he started making phone calls he new I was coming why did he not have everything sorted out! Worst of all we had a family weekend planned that was arranged more than 2 months ago so we were leaving at 13:00! After the 4th phone call I got so angry and emotional then I left! I gave them my contract details so that they can contact me up until now I have not received a single phone call from them! This morning 01 August 2016 I phoned the customer service and the lady contacted Bhekifa she then phoned me back as said the same old story again that he did not have the cash and he will phone me when he has it! I am still waiting for the phone call! I have been a client of Mr Price for more than 13 years and this is how they treat you! I am not angry because of the error but the way they are handling me while the mistake was there's I have to suffer with no money and they just don't care!!!!!!!! I find it hard to believe that between Friday and Saturday they were not able to get the money ready while is month end really how many customers came to pay their account! I am very upset about this! So now I have to wait until he can give me the money they are making no effort at all!!!!! </p>