GM
GIVEN M

1 reviews | Active since May 2017

11 May 2017, 11:46

MR price lakeside mall bad service by Mr Motshweneng and manager not getting back to me with a feedback as per our conversation

<p>Good day</p> <p>On the 18th March 2017, I was in the fitting room as I was going out I saw Mr Motshweneng cliping off the fitting room banks, I'm not sure if he was picking on me but it felt very uncofortable, as I was walking out he came and called me in an disrepectfull manner and said they suspect i stole accesories. he then showed me old price tags and said i must be searched. which i allowed. i then lodged a complain with their mr price's customer care and they escaled the complain to the current store manager who said he was new at the store, then the store manager called me asking for my side of story and said he will come back to me, which he never did. its been three weeks now and still havent heard from them. My colleque told me she doesnt go to lakeside mall mr price anymore because of bad customer service which she got and witnessed others getting from the same Mr Motshweneng </p>

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Replies (1)
Mr Price
Mr Price's reply12 May 2017, 16:31
Official

Good Day

We do apologise for the disappointing shopping experience out in Benoni Lake, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price