Mr. Price is becoming useless

I don't know what the hell is going on with Mr Price these days. They are steadily becoming useless. I have ordered from them multiple times in the past and have always received my order within a week. As of today my order is still on shipped since 01/09. I have sent multiple messages requesting feedback on my order and I still have not received a response. This is unacceptable. You have already taken my money now I must beg you to deliver on your end. That is not how business works.