Mr Price is a bunch of ******

I am extremely dissatisfied with the service I have received from Mr Price regarding my account. On 9 April 2026, I settled my account based on the outstanding balance reflected on the app at the time. Two days later, when I checked the app again, additional interest had been added to the account, which I then paid as well. On 15 April 2026, I received an SMS notification advising that I needed to pay a month-end instalment of R197.72. When I contacted customer service to enquire about this, I was informed that a payment of R150 from 12 August 2025 had allegedly not been received. After investigating, I discovered that on 12 August 2025 I had purchased an item for R150 which I never received, and I was advised at the time that the item had been refunded. When I contacted the online store, they confirmed that the refund had been processed, but they could not explain why the payments department was claiming that I still owed the amount. I was told they would investigate the matter internally and provide feedback. A week passed without any update. I then emailed Mr Price and noticed that my email had been forwarded internally, yet I still received no feedback. When I checked the app again on 15 May 2026, it reflected that I now owed R173.13. Upon following up, I was informed that the R150 line item had been removed and that the remaining balance was supposedly accurate. This made no sense to me. I was also told that interest had accrued because it was a new month, which again did not make sense. If the disputed item was removed, I do not understand why there is still an amount owing. I am utterly frustrated and disappointed by how this matter has been handled. It now feels as though the situation is being portrayed as though I misunderstood my balance or underpaid my account, despite the fact that I paid according to the balance reflected on the app at the time.