MF
Marissa F
1 reviews | Active since May 2012
04 Jun 2024, 14:48
Mr Price Insurance MIA
I sent in an insurance claim for my daughters cell number on Friday at 18:45, I remained patient knowing that they might not be in office over the weekend and that they would likely contact me on Monday. Monday came and went. I sent a follow up email this morning around 9:57 it is now 14:47. Yet they never miss a beat when they need to debit my account. Can this be attended to?
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Replies (2)
Mr Price's replyOfficial
05 Jun 2024, 12:51Good Day Marissa Fortuin
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply05 Jun 2024, 12:51
Official
Good Day Marissa Fortuin
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
MF
Marissa F's updateReviewer Update
06 Jun 2024, 16:10Dear Mr Price
First email for a claim sent on Friday 31 May. Follow up email sent on the 4th of June. HelloPeter complaint submitted on the 4th. No call backs from either you or Monitor SA. I contact Monitor SA yesterday the 5th to find out why I haven't heard anything from them. Only when I called them was the claim registered. The agent that registered the claim called me back later in the day, to inform me that they are waiting on Mr Price to confirm that my policy payments have been made.
Today is the 6th of June almost a week since I sent in my claim, Monitor SA again didn't bother to call me or send an update on email/sms or via smoke signal. Mr Price has not confirmed my policy payments. Mr Price has not attempted to call me to get to the bottom of the matter. I look forward to canceling my policy in the near future, both Mr Price and Monitor SA have left a lot to be desired.
First email for a claim sent on Friday 31 May. Follow up email sent on the 4th of June. HelloPeter complaint submitted on the 4th. No call backs from either you or Monitor SA. I contact Monitor SA yesterday the 5th to find out why I haven't heard anything from them. Only when I called them was the claim registered. The agent that registered the claim called me back later in the day, to inform me that they are waiting on Mr Price to confirm that my policy payments have been made.
Today is the 6th of June almost a week since I sent in my claim, Monitor SA again didn't bother to call me or send an update on email/sms or via smoke signal. Mr Price has not confirmed my policy payments. Mr Price has not attempted to call me to get to the bottom of the matter. I look forward to canceling my policy in the near future, both Mr Price and Monitor SA have left a lot to be desired.
MF
Marissa F's update06 Jun 2024, 16:10
Reviewer Update
Dear Mr Price
First email for a claim sent on Friday 31 May. Follow up email sent on the 4th of June. HelloPeter complaint submitted on the 4th. No call backs from either you or Monitor SA. I contact Monitor SA yesterday the 5th to find out why I haven't heard anything from them. Only when I called them was the claim registered. The agent that registered the claim called me back later in the day, to inform me that they are waiting on Mr Price to confirm that my policy payments have been made.
Today is the 6th of June almost a week since I sent in my claim, Monitor SA again didn't bother to call me or send an update on email/sms or via smoke signal. Mr Price has not confirmed my policy payments. Mr Price has not attempted to call me to get to the bottom of the matter. I look forward to canceling my policy in the near future, both Mr Price and Monitor SA have left a lot to be desired.
First email for a claim sent on Friday 31 May. Follow up email sent on the 4th of June. HelloPeter complaint submitted on the 4th. No call backs from either you or Monitor SA. I contact Monitor SA yesterday the 5th to find out why I haven't heard anything from them. Only when I called them was the claim registered. The agent that registered the claim called me back later in the day, to inform me that they are waiting on Mr Price to confirm that my policy payments have been made.
Today is the 6th of June almost a week since I sent in my claim, Monitor SA again didn't bother to call me or send an update on email/sms or via smoke signal. Mr Price has not confirmed my policy payments. Mr Price has not attempted to call me to get to the bottom of the matter. I look forward to canceling my policy in the near future, both Mr Price and Monitor SA have left a lot to be desired.