Mr Price - Insurance Claims Sucks

<p>Hi</p> <p> </p> <p>I opened my account with MRP in 2015 and a month after the account was active, I received a call from the agents selling me the insurance. I was reluctant and they convinced me. So I took it which intitled that it will cover me for retrechment paying my account in full and a R10 000 on top. I unfortunately was retreched in 2016 November and so I claimed. They requested that I send the required documents which I did and they responded within 3 days with the claim number which I was impressed. I waited 3 weeks and I followed up , I spoke to a girl (didnt get her name) and she claimed I wasnt covered and when I gave her the claims number, she advised to follow up for me and will get back to me. After a week I called back for another follow up and I spoke to a girl named Bongi and she advised that there is a document that is missing, which I resent within and hour and she confirmed to have received and then advised that the whole process will take up to 1 month and 2 weeks and I should have my feedback. I waited 1 month and 3 weeks to follow up and I luckily got through to the same girl Bongi and she advised that they have many claims and the process takes up to 3 months. I asked when did it change from the 1 month to 3 months. And she promised to call me back the following day and its the 2nd day and no call.</p> <p> </p> <p>I mean its ridiculous to have to follow up every time and get promised answers and nothing. The service they give is just taking people for a ride. They should learn to improve the service they give to their customers, there is only so much a person can take. A constant feedback to customers is essential.</p> <p> </p> <p>I am very disappointed, typical call centre service, taking your details just to get you out of their site.</p>