KM
Kwenadi M
1 reviews | Active since Feb 2021
08 Jul 2024, 12:46
Mr price insurance
I cancelled my Mr price insurance last month on the 9 June 2024 after I was mislead by their sales representative and doing the opposite of what we agreed on. Since then they haven't responded to notify a way forward regarding my cancellation and when you call them, the calls do not go through until your airtime depletes. As for the WhatsApp agents, they are useless because today I spoke to Swazi who just end our chats without giving me answers. It's like they deliberately just want to mess up my credit. I am not happy with them messing up my money.
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Replies (2)KM
Kwenadi M's updateReviewer Update
08 Jul 2024, 13:59They are busy deducting the amount from my Mr price Money account, which is not what we agreed to without giving me a way forward regarding my cancellation.
KM
Kwenadi M's update08 Jul 2024, 13:59
Reviewer Update
They are busy deducting the amount from my Mr price Money account, which is not what we agreed to without giving me a way forward regarding my cancellation.
Mr Price's replyOfficial
09 Jul 2024, 08:59 Good Day Kwenadi Marumo
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Mobile
Mr Price's reply09 Jul 2024, 08:59
Official
Good Day Kwenadi Marumo
I trust you are well,
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Mobile