MR PRICE INCORRECT AND SUSPICIOUS BILLING

On 20/10/2018 i entered into a contract for airtime with MrPrice. Deal is i get R120.00 airtime but pay R89.00 pm. Provider would be Vodacom. On 21/10/2018, i change my mind and then call on 22/10/2018 to cancel at 8:29am . I speak to a lady who says if i do not have the airtime loaded yet, it is not a problem. i tell her that my current airtime balance is R10.36 at the time of call so i have not received the airtime and i should be able to cancel. She then proceeds to process my request for cancellation and says it will be sorted.

Later on in the afternoon R120.00 airtimes gets loaded on my phone. I call Mr Price and tell them what has happened, they tell me if i do not use the airtime i will not be liable for anything.

Now i see that not only have i been billed for October, but i have been billed for November as well!!!! I desperately want to close my account but i am unable to do so as i have this R89x2 that i am suddenly liable for that i am not actually liable for.

What happened to the 5-7 grace period for consumers to get out of contracts? what makes it worse is that i actually have not even used this product (airtime) in the first place!