CD
Charmaine D

1 reviews | Active since Jul 2013

04 Jul 2023, 17:50

MR PRICE INCOMPETENCE

I paid my Mr Price on Saturday. Today I have had numerous calls asking why had not paid. Even my bosses private cellphone was used by them, I told them not to phone his private cellphone and to phone me back on my cell phone. No response. I then spent my last airtime phoning them to check my account as well as asking them not to use his cell phone to get to ne. The money I paid reflected and the lady who I spoke to said she would take his number off the system... obviously dud not happen as he received another call. I then went into Mr Price and they checked my account and my account is completely up to date. Now at 5h15 I received another call from. Mr Price saying they had not received my payment????? I proceeded to ask her to check as confirmation had been given by 2 sources that my account was up to date she then spoke over me telling me l sorts of stories. Really!!!! 5 calls to ask me for money. Perhaps they should address the incompetence of their staff.

0
Replies (2)
Mr Price
Mr Price's reply05 Jul 2023, 09:09
Official
Hi Charmaine Didloff.

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
 
Many thanks,
Mr Price
CD
Charmaine D's update07 Jul 2023, 07:55
Reviewer Update
Well. . Empty promises no feedback... Well done... just sweep it under the carpet and hope it goes away.