Mr Price IDIOTS out to destroy your credit record! Be very carefull

<p>Here we go again! For the second time on the SAME ISSUE. Firstly my 1st complaint again:</p> <p> </p> <p>My wife doesnt allways have time to go to the branch and pay our account cash. She followed the *120*410# online options (as also advised by one of the sleeping shop clerks) to do a payment online. She paid our account on the 30th of last month according to the online procedure. Two days later she got a call from a consultant asking her why she didnt pay our account? My wife confirmed the online payment but was told that "that system doesnt allways work" How was she suppose to know that and she paid on time to avoid calls like this. My wife went into the RIVERSIDE MR PRICE STORE (when she eventually could make some time) and was told that the system now shows our account as TWO MONTHS IN ARREARS AFTER WE PAID ON TIME!!!!!!!! OUR ITC CREDIT SCORE NOW SHOWS SLOW PAYER!!!! She was told that we can use the online system for payments which we did!! My wife had to now pay two months payments AND LATE CHARGES! FOR WHAT? YOUR MISTAKE AND USELESSNESS? You better fix this and our creditscore otherwise theres hell to pay. The Riverside Mr Price "branch manager" just shrugs his shoulders at our problem. Its not his problem so why should he care? My wife paid the two payments and the late charges (REFUND PLEASE!!!and today the system STILL SHOWS HER BEING TWO MONTHS IN ARREARS!! If we apply for credit anyware we will get declined BECAUSE OF THE IDIOTS THAT WORKS FOR MR PRICE.. I am going to start here. If you dont sort it out, i will continue other avenues and i wont stop. I hope you have somebody that is actually awake there today!</p> <p> </p> <p>The pointless arrogant reply from MR PRICE:</p> <p> </p> <p>Thank you for bringing this to our attention. Kindly note that details have been forwarded to the relevant credit bureaus with the instruction to update their details accordingly. Please allow 7-14 business for this process to complete. Also to be noted is that our accounts close on the 7th of every month. If payment is not made by the 7th, that account will reflect as being in arrears. Please accept our sincere apology for the inconvenience caused.</p> <p> </p> <p>Now for the second time:</p> <p> </p> <p>NOTHING HAS BEEN UPDATED AND WE ARE STILL PENALISED FOR "LATE PAYMENT"! THEY LOWERED OUR CREDIT LIMIT. IN THELAST 2 WEEKS THEY FORCED US TO PAY TWICE FOR JULY. THEY PROMISED AND COMFIRMED IT WAS A MISTAKE FROM THEIR SIDE BUT WE ARE STILL PENALISED AND ALSO AFTER THEY **** BY SAYING OUR CREDIT LIMIT WILL NOT BE AFFECTED. STILL THE SAME. NOTHING HAS BEEN DONE. THE BRANCH MANAGER STILL JUST SHRUGS HIS SHOULDERS....</p> <p> </p> <p>SO MR PRICE. WHAT PATHETIC EXCUSE ARE YOU GOING TO COME UP WITH THIS TIME? ARE YOU GOING TO EVEN ATTEMPT A FIX FOR THIS OR DONT YOU CARE JUST LIKE THE *********** "MANAGERS" THAT YOU APOINT AT YOUR BRANCHES?</p> <p> </p>